FAQ

Questions & Answers

The little book of answers

Everything you might want to know about our rituals, our ingredients, our process, and the two ways you can earn with us. If something isn't here, write to us : we answer every email personally.

Share Your Ritual

What is Share Your Ritual?

Order anything from us, film a Reel about it on Instagram or TikTok, send us the link, and we send cash back to your card based on how many views the Reel gets. Up to 100% of your order, returned. No application, no follower minimum, no catch.

How does it work, step by step?

Three quiet steps:

  • Order any ritual, any product, any cart. No minimum, no chosen product list, no special code.
  • Film a public Reel on Instagram or TikTok, tag @ovessi_official.
  • Fill in the four-field form on the Share Your Ritual page with your order number and Reel link. We wait 14 days for view counts to settle, then refund you to the original card.
How much will I get back?

Cash to your card, scaled to the views your Reel earns. No cap.

  • 2,000 views : 10% cash refund
  • 5,000 views : 20% cash refund
  • 10,000 views : 35% cash refund
  • 50,000 views : 70% cash refund
  • 100,000 views : 100% cash refund, plus an invitation to the Partner Programme
  • 1,000,000 views : 100% refund plus a cash bonus and priority Partner status

If your Reel grows past the next threshold after we've paid out, send us the link again : we top up the difference.

Do I need a minimum follower count?

No. Anyone who places an order can claim. We pay on views, not followers, so a first post that finds an audience counts the same as a creator with a large account.

What do I actually have to film?

Whatever feels natural : the unboxing, the first use, the morning ritual, the way it sits on your shelf. The product or the ritual needs to be in the Reel; a passing mention isn't enough. Post it public on Instagram or TikTok and keep it public for 90 days.

How quickly do I get paid?

We wait 14 days after you submit so platforms can filter their own bot views. Once approved, refunds land 7 to 14 days later, on the same card you paid with. Claims are accepted within 120 days of your order.

Is there a catch?

None. One Reel per order, one order per Reel, and once you've claimed a refund on an order the products stay with you (returns are waived on claimed orders). That's the only fine print. Read the full how-it-works.

Partner Programme

What is the Partner Programme?

A small, considered circle of beauty, skincare and wellness creators. You apply, we review by hand within a week, and if approved you get 15% commission on every order from your code or link, a 15% discount code in your name for your audience, and a two-product welcome ritual matched to your skin concern. Apply on the Partner Programme page.

Who can apply?

Creators in beauty, skincare, wellness or lifestyle with 5,000+ followers on Instagram or TikTok, shipping to UK, EU, US or Canada. We care about the conversation more than the count, but the 5,000 threshold helps us keep the programme small and considered.

How much is the commission?

15% cash on every order from your unique code or link. Paid through Shopify Collabs to your card or bank on a regular cycle. No store credit, no points, no expiry.

What does my welcome ritual look like?

Once you're approved, you tell us your main skin concern and we send a two-product ritual matched to it, worth approximately at retail. So the brand you talk about is the brand you've actually used.

How do I apply, and how long does it take to hear back?

Apply through the Shopify Collabs portal linked on the Partner Programme page. Three minutes, no portfolio attached. We review by hand within a week and reply either way : no bots, no auto-rejections.

What if I don't meet the follower requirement?

Use Share Your Ritual instead. Same brand, no application, no follower minimum. You can earn back the full cost of your order, or more, depending on how the Reel performs.

The Brand

Who is OVESSI?

OVESSI is a small, founder-led house of modern skin rituals. We design each ritual around real skin concerns, real ingredients, and real results : nothing borrowed from a trend deck. Our point of view is the four traditions we admire most, kept together. Korean layered care. Scandinavian restraint. Japanese calmness. French editorial luxury.

Every formula is produced under strict cosmetic GMP standards at our European facility, then fulfilled from the regional facility closest to you so it reaches you quickly and at its freshest.

What does "K-beauty inspired" mean?

It means we credit Korean skincare for the aesthetic instinct that shapes our rituals : gentle layers, fermented actives, glass-skin texture, and rituals that feel like care rather than correction. We pair that aesthetic with Scandinavian restraint, Japanese calmness, and French editorial luxury. The four together is how we build a formula. We build that philosophy into formulas produced in Europe and the United States, close to our customers, dispatched fresh.

Where is OVESSI based?

We are a United Kingdom company. Our formulas are made in Europe and fulfilled from our European or United States facility, dispatched from the closest fulfilment point to you.

Your Ritual

How do I know which ritual is mine?

Take the skin reading on our home page. Two minutes, a few honest questions, and we shape a ritual around what your skin is asking for. You can edit it, swap pieces, or strip it back to a single product, at any time.

How long until I see a change?

Skin moves slowly. Most people feel the difference inside two weeks : softer surface, less reactivity, a quiet glow. Visible change tends to settle around six to eight weeks of daily use, which is also when one full-size ritual reaches the end of its bottle.

Can I layer your products with what I already have?

Yes. Each piece is made to play well with others. Apply thinnest to richest, give every layer thirty seconds to settle on the skin, and stop when your skin feels enough. If you are using actives from another brand (retinoids, exfoliating acids), introduce ours one at a time so you can read your skin clearly.

Products & Ingredients

Are your formulas clean?

Yes. Every ritual is free from parabens, sulphates (SLS/SLES), phthalates, mineral oils, formaldehyde donors and synthetic dyes. We choose actives for what they do, not what's fashionable.

Are your products cruelty-free?

Always. We never test on animals, and we only work with manufacturing partners who hold the same standard.

Are your products suitable for sensitive skin?

Most of our rituals are formulated for sensitive and reactive skin. If you have a known allergy, please read the full ingredient list on each product page before purchasing, or patch test on the inner forearm for 24 hours.

Are your products vegan?

The majority of our rituals are vegan. A small number contain honey or beeswax : these are marked clearly on the product page.

How long does each product last?

Most full-size rituals last between six and twelve weeks with daily use. Each product page lists the period-after-opening symbol so you know exactly how long it stays at its best once opened.

Where are your products made?

Every OVESSI formula is produced at our European facility for United Kingdom and European Union orders, and at our United States facility for North American orders : so each piece reaches you fresh, from the site closest to your door.

The Skin Analysis Quiz

What is the skin analysis quiz?

It is an optional on-site tool that gives you personalised ritual recommendations. You answer a few questions about your skin and, if you choose, submit a photograph for an on-screen analysis.

Is my photo stored?

Your photo is processed to analyse your skin and generate your recommendations. See our Privacy Policy for full details on how this data is handled.

Is the skin analysis quiz private?

Yes. The quiz is optional, and any answers or photographs you share are used to generate your recommendations. We do not sell your data, and you can ask us to delete it at any time by writing to hello@ovessi.com. Full detail is set out in our Privacy Policy.

Do I have to use the quiz?

No. The quiz is optional. You can browse and shop the full collection without using it.

Orders

Can I change or cancel my order?

We aim to dispatch within 24 hours, so the window is short. Email hello@ovessi.com as soon as possible and we will do everything we can. Once an order has been picked, we cannot intercept it.

Will I receive an order confirmation?

Yes. A confirmation email arrives within minutes of checkout. A separate dispatch email with tracking follows once your parcel is on the way. If you cannot find either, please check your spam folder before writing to us.

Do I need to add my free candle to the cart?

Yes. When your cart qualifies for the free candle, you will need to add it before placing your order. Once your order is placed, the candle cannot be sent separately later, each one is poured and packed alongside your ritual so the gift travels with your order or not at all.

Shipping

Where do you ship?

We ship to the United Kingdom, the European Union and the United States. Full delivery times and rates are on our Shipping Policy page.

Standard and Express options are available in the United Kingdom and the European Union. United States orders ship Standard from our United States fulfilment facility.

How long will my order take to arrive?

As a boutique skincare house, every ritual is prepared with freshness at its heart. Nothing waits for months on a warehouse shelf or sits under harsh light losing its integrity. We only start the process once your order is placed, your bottles are filled, sealed and labelled for you, so each formula reaches you at its freshest and most considered.

For that reason, we dispatch within 2 business days. From the date of dispatch, estimated delivery is:

  • United Kingdom : Standard 3 to 7 business days · Express 1 to 2 business days
  • European Union : Standard 5 to 10 business days · Express 1 to 3 business days
  • United States : Standard 2 to 5 business days (from our United States facility)

Tracked options and exact delivery windows by region are set out in our Shipping Policy.

Do I pay import duties?

Orders shipped within the United Kingdom, the European Union and the United States are dispatched from the closest regional facility, so import duties typically do not apply. United States orders ship from our United States fulfilment facility, so there are no customs delays or extra duties. Any exceptions are flagged at checkout.

Returns

What is your returns policy?

Every OVESSI order is prepared once an order is placed. Your bottles are filled, labelled and packed for you before dispatch, so each formula leaves us at its freshest, carefully handled and made for the ritual you have chosen, rather than sitting pre-packed in storage.

Because skincare is a personal, hygiene-sensitive product, we do not offer discretionary change-of-mind returns. However, if your order arrives damaged, faulty or incorrect, please email hello@ovessi.com within 14 days of delivery with your order number and a clear photo, and we will arrange the appropriate replacement or refund. We aim to respond within seven days.

Full details are on our Returns Policy page.

My order arrived damaged. What do I do?

Email hello@ovessi.com within 14 days of delivery with your order number and a clear photograph of the damage. We aim to respond within seven days, and once we have reviewed your message, we will replace the item or refund you in full.

Account & Contact

Do I need an account to order?

No. You can check out as a guest. Creating an account simply makes it easier to track orders and reorder rituals.

How do I contact you?

Write to hello@ovessi.com. We answer every message personally, usually within two working days.

Still have a question?

hello@ovessi.com

Still exploring

Begin where your skin asks you to.

Two minutes of Skin Reading, then we match you with the ritual your skin is actually asking for. Browse the full range, or write to us with any question.